Most of us meet people who we find difficult to deal with. People where all our usual techniques learnt in life simply fail. This can be more of a problem if you have a job where you need to deal with people who are emotionally distraught or ill, where you have to deal with "difficult people" on a daily basis until it wears you down. During this one-day workshop, Cricket Kemp will give you a tool-box of techniques and ways to deal with "difficult" people.